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QUALITY POLICY

More than three decades ago, Dr. Luis Salvà Ladaria founded OFTALMEDIC SALVÀ, an ophthalmological service dedicated to the prevention, diagnosis, treatment and outpatient surgery of the most common eye diseases in the different stages of life, with special attention to those population groups suffering from age-related and chronic pathologies.

In order to adapt to the evolution of Ophthalmology in recent years and offer the highest quality care, we have the best team to serve our patients in a comprehensive and personalized way in the different subspecialties in CLÍNICA SALVÀ, a specialized medical center located in Palma de Mallorca.

Thus, we face with determination the challenge of advancing towards the Ophthalmology of the future without losing sight of the fundamentals that preside over and guide our medical and surgical practice:

  • Commitment to medical and assistance excellence to provide each patient with the most advanced and appropriate solution to their visual problem.
  • Patient orientation as an expression of our way of understanding health care, which consists of placing the patient at the center of all our actions.
  • Teamwork from a multidisciplinary and specialized approach to medical care, to respond to the demands of the current practice of Ophthalmology.

In line with the above, at OFTALMEDIC SALVÀ we have the responsibility to provide our patients with an optimal and rapid recovery of their visual conditions and to promote preventive medicine to detect in early stages chronic degenerative diseases and risk pathologies that cause blindness.

MISSION, VISION AND VALUES

Because we believe in the importance of preserving the sense of sight, our raison d’être as a private medical institution is to contribute to the well-being and quality of life of people through the best ophthalmological practice at the service of patients and society.

Because progress and continuous improvement are the basis of our company culture, we aspire to lead the Ophthalmology sector in the Balearic Islands and to become the reference ophthalmology clinic in the integral treatment of vision.

Because we do not conceive the practice of the medical profession without an intrinsic human dimension, we share values that express our way of being and acting:

  • Professional ethics, which guides the behavior of our medical and assistance team.
  • The vocation of service to practice Ophthalmology in a dedicated and committed way, being the patient our raison d’être and the recipient of our efforts.
  • Personalized attention and careful treatment of the patient to provide a highly satisfactory experience in the care process and maximum wellbeing.
  • Respect for the equality of all our patients, regardless of their social status, sex, race, religion or sexual orientation.
  • Proximity to the employee, since as a family business we encourage each member of our team to develop their talent and find their place in the company.
  • Investment in R&D&I (Research, Development and Innovation) and in medical technology to improve diagnostic procedures and treatments as a factor of progress in clinical practice in order to always be at the forefront of Ophthalmology.
  • Continuous training of our professionals to update their knowledge and skills as Ophthalmology advances.
  • The social responsibility derived from the promotion of the insertion and labor integration of people with disabilities.
  • Solidarity towards the most vulnerable and disadvantaged groups through the Oftalmedic Salvà Foundation to improve their quality of life and promote future opportunities.

In line with our commitment to continuous improvement and to ensure legislative compliance, we have implemented a quality management system in accordance with the international standard ISO 9001: 2015, which guides this Quality Policy.

This Quality Policy is shared by all staff and collaborators of OFTALMEDIC SALVÀ. Likewise, it is reviewed annually by the Management, committing to deploy it at all levels of the organization, to ensure the validity of its content and consistency with the values of our organization and our business strategy.

 

Elena Palomeque Castaño

Administrator

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